Process Improvement
Continuously monitoring processes highlights areas where performance may not be optimal. A structured process improvement methodology needs to be in place in order for organizations to take action based on the needs required: process improvement, process design, or process redesign. Process improvement is a natural outcome of a good process management system.
All training for PPM will be based on DMAIC, the most effective model used for process management and process improvement in the last 25 years. DMAIC is an acronym for Define, Measure, Analyze, Improve and Control. This model has been used in a wide variety of organizations, ranging from high-tech and manufacturing, insurance and health care, banking and financial, travel and hospitality and more. These organizations have achieved major improvements in organizational efficiencies and the ability to meet the needs of their customers (effectiveness).
Each phase of DMAIC has specific tools and techniques that help project teams be successful.
